We're here to help. Submit a request below or reach out directly — our team typically responds within one business day.
Whether you're onboarding, troubleshooting, or have a question about your account — our support team is ready to help.
Within 1 business day
Mon – Fri, 9am – 6pm CT
Fill out the form below and we'll get back to you as quickly as possible. Please include as much detail as you can about your issue.
Support Request FormOn the Magellan login screen, click "Forgot Password" and enter your email address. You'll receive a reset link within a few minutes.
Navigate to Settings → Integrations → IDX and follow the connection wizard. If you need your IDXBroker credentials, contact your brokerage admin.
Yes — go to Contacts → Import and upload a CSV file. We support standard CRM export formats including Follow Up Boss, LionDesk, and kvCORE.
Contact our support team directly at [email protected] and we'll assist you with any billing or plan changes.
Yes. Magellan uses industry-standard encryption and security practices to protect your data and your clients' information at all times.